RETURNS, EXCHANGES & ORDER CANCELLATIONS
Qualls Goods produces carefully and in limited quantities. Because our houses offer different kinds of goods, return eligibility depends on the item purchased. Please review the following information before placing your order.
MADE-TO-ORDER LEATHER GOODS
Qualls Atelier bags and other designated leather goods are made after an order is placed. An order may be canceled within 24 hours of purchase by contacting us at quallsgeneralgoods@gmail.com.
Once materials have been cut or construction has begun, the order cannot be canceled, returned, or exchanged. Personalized, altered, and custom-made pieces are final sale.
READY-TO-SHIP LEATHER GOODS
Eligible ready-to-ship leather goods may be returned when:
Return approval is requested within 7 days of delivery.
The item is returned within 14 days of delivery.
The item is unused, uncarried, unaltered, and in its original condition.
All original packaging and accompanying materials are included.
Customers are responsible for insured return shipping. Original shipping charges are nonrefundable.
SOAP, FRAGRANCE & PERSONAL-CARE GOODS
For health and hygiene reasons, soap, fragrance, and other personal-care goods are final sale once shipped. We will replace or refund an item that arrives damaged or if an incorrect product was sent.
EXCHANGES
Because our goods are produced in small quantities, we cannot guarantee replacement inventory or direct exchanges. If a ready-to-ship item qualifies for return, you may return it for a refund and place a separate order for another item.
Made-to-order, personalized, and custom pieces are not eligible for exchange.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery at quallsgeneralgoods@gmail.com. Please include your order number, a description of the issue, photographs of the item, and photographs of the shipping packaging.
Please retain all packaging until the matter has been resolved. When Qualls Goods is responsible for the error or damage, we will cover the appropriate return or replacement shipping costs.
NATURAL MATERIALS & HANDMADE VARIATION
Full-grain leather naturally carries variations in grain, tone, texture, and markings. Handmade goods may also show subtle differences from one piece to another. These characteristics are part of the material and the making process and are not considered defects.
Leather will soften, darken, burnish, and develop a patina through handling and use. Normal wear and changes caused by use are not grounds for return.
REFUNDS
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days for the refund to appear after it has been processed.
Qualls Goods cannot accept returns sent without prior approval or items that do not meet the conditions described above.
To request assistance, contact: